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I am Both Excessive Upkeep or ASOS Buyer Service Sucks

‘ello ello! A shiny and completely satisfied good morning to you pals! How’s life treating you? Immediately, I’d prefer to take a second to rant and I additionally want suggestions from you about whether or not or not I’m excessive upkeep or if ASOS customer support sucks.

Wanna be a part of on this dialogue?

Leap forward.

Okay, as I lately positioned an order for all the brand new Profit Wanderful Blushes. I acquired them from ASOS as a result of that they had an excellent sale with 20% off. I used to be fairly completely satisfied about that as 20% off was fairly darn beneficiant. I ordered them just a few days earlier than Memorial Day and I used to be severely hyped as a result of that weekend we went to Miami and I knew I’d have a bundle of gorgeous blushes to return residence to.

ASOS shipped my first a number of blushes shortly and a second order with two extra blushes acquired shipped the subsequent day (it appears fairly frequent currently that orders are available one or two and even three packages currently). Oddly, though shipped on two totally different days they each arrived on Saturday.

I seen two issues instantly once I acquired residence. One was the small field they have been in was shaking in every single place and two the second bundle was a bag with the 2 blushes rattling round inside. I used to be fairly involved however optimistic that the blushes survived. After opening the envelope one of many two blushes was damaged. Sadly, I knew this already however I used to be attempting to stay optimistic. The second blush survived fortunately. It needs to be famous not one of the blushes had bubble wrap defending them. It was all simply tossed into the bag or field and left to fend for themselves.

The field was a much bigger difficulty. Two of the blushes had broke however in addition they exploded all around the different containers. It was an enormous mess of powder on every part. I used to be so unhappy however no drawback I’d simply attain out to ASOS they usually’d make it proper.

Yeah, not a lot. ASOS doesn’t have a customer support quantity however that’s okay, they’ve a web-based chat. Cool. That works. I contacted them instantly, defined what occurred, and re-explained what occurred. Yeah, as in twice. I dunno what goes down with customer support currently nevertheless it’s like nobody is listening so you want to repeat your self twice to get them to know one thing so simple as my order arrived broke. I lastly acquired my criticism throughout to them after ready a number of minutes in between replies and I used to be informed to ship photographs through the chat field. No drawback! I snapped photographs and confirmed the broke blushes and the mess they created. I proceeded to inform them I’d be completely satisfied to ship the entire order again however I’d like a substitute for the complete order.

Right here’s the factor….

Every blush is $29 and at 20% off that’s $23 every. Not precisely costly but in addition, not low-cost both contemplating I ordered each single shade. Right here’s the place issues get a bit of excessive upkeep. I wished a model new order of blushes and ASOS refused. They informed me I wanted to maintain those that weren’t damaged they usually’d change the three that broke. I defined that the powder was throughout every part within the field. I imply, it was a large number. I had no plans to take a seat and clear every blush off and even when I attempted I’d probably find yourself with a bunch of ruined containers as there was no manner you’d get all the blush off (I did strive after getting off the road with customer support and yeah, it didn’t work out).

Once more, I re-explained I’d just like the order changed and I’d fortunately return the order that was damaged however nope, they informed me “that isn’t potential”. So, right here I’m, with a field of blushes which can be destroyed. I’ve been debating what to do with it.

At the moment, I’m debating sending it again with monitoring and disputing it with my bank card. Do I really feel responsible about it? Sure, a bit of bit as they did clarify it was their coverage to not change non-broken objects nevertheless, contemplating the large outdated mess I had in that field I do assume they need to have changed the complete order.

Am I being excessive upkeep?

Or does ASOS customer support simply suck?

I’m leaning in direction of crappy customer support. Seeing the mess in that field they need to have instantly stated go forward and ship it again and we’ll difficulty you out a brand new order.

Do share your opinion!

I’d love to listen to what you’d have accomplished!

We will be happy to hear your thoughts

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